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xCopper Pitcher with 2 Glasses
Received copper pitcher with 2 copper cups, neem and turmeric tablets and the neem soap which was exactly what I was looking for. Delivery was fairly quick considering I live in Australia, much appreciated, will be purchasing more products in the future
To drink structured water, you need some copper vessels. Having a copper pitcher would help folks in US with kids to consume water from glasses directly. Its a good quality pitcher and glasses.
The copper jug had few dents on it but it doesn't really bother me. Overall had a good experience, although i would suggest a clearer communication as i was under the impression that the product will be delivered in a week but it actually meant that products will be dispatched in a week instead.
Dear Yogesh,
Thank you for the review. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition. Rarely does it happen in transit because of the mishandling of the packages. Please don't worry, we will take responsibility and request you to forward the images of leaked/damaged products to happy@distacart.com so that we will be happy to assist you. Please note once the order is placed the vendors need 3-6 working days to process the order before dispatch. The fulfillment time for each product is mentioned individually for all products on our website.
Thank you,
Customer Happiness Team!
In distacart they said there is no delivery charges after that, delivery person asked for delivery charges. Distacart said you pay we will refund.. Still I didn't get refund.
'Dear Lavanya Saravanan,
We apologize for the inconvenience caused. It's our responsibility to pay the duties and ensure hassle-free delivery of the shipment to your doorsteps. As you have already paid the amount, and forwarded the proof of payment to happy@distacart.com our team has promptly refunded the duties paid to your original payment mode. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!'
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