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xDistacart sent me the wrong product, substituting the one I ordered with a different one, that I considered of lower quality. However, when I complained, they quickly suggested a solution that was to my satisfaction. Good customer handling! Cezary
Dear Cezary,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by receiving the wrong product. Ensuring our customers receive the correct items is of utmost importance to us, and we regret any disappointment caused.
We are delighted to hear that our team was able to promptly address your concerns and offer a solution that met your satisfaction. Providing excellent customer service is one of our top priorities, and we are grateful for your understanding and patience throughout the process.
Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
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