Dear Jacqueline Chirawu,
We apologize for any inconvenience caused. It is indeed our responsibility to ensure the successful delivery of your shipment. We understand that your shipment is currently held up in customs, which is a rare occurrence. Please be assured that our dedicated logistics team is actively working to resolve the issue and keep you informed about the progress of your package.
We understand your concern, and we want to assure you that you are in good hands. Our team is committed to getting your shipment released from customs as soon as possible. We will do our best to provide you with regular updates throughout the process.
If you have any further questions or require additional clarification, please do not hesitate to reach out to us at happy@distacart.com or call us at +18552534782. We are here to assist you and provide any necessary support to ensure a satisfactory resolution.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Thank you for choosing us as your preferred service provider.
Thank you,
Customer Happiness Team!
Dear Jacqueline Chirawu,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment is stuck in customs. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working to get it released. Meanwhile, we don't want to hold your money so we have immediately refunded it. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!