Dear Sanam M,
Thank you for taking the time to share your feedback. We sincerely appreciate your honesty and greatly value your input.
We understand that all previous orders were delivered way ahead of the expected delivery time, and this recent order was delivered within the committed timeframe.
For clarification, the order timeline includes both the fulfillment period (3–5 business days) and the shipping period (5–7 business days) selected at the time of purchase. When combined, the estimated delivery date for your order was March 3, 2026.
We are pleased to confirm that your package was delivered on February 27, 2026, which was earlier than the estimated delivery date. Meanwhile, for faster delivery in the future, we recommend selecting Priority Shipping (3–5 business days) at the time of placing your order.
Please be assured that we are continuously exploring ways to improve our services and enhance your overall experience.
Please reach out at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team.