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xMy half of the items didn't come because of customs then why do these people sell. I am really unhappy and my money didn't get refund for the reaming items.
Dear Duti Singh,
We sincerely apologize for any inconvenience caused by the incomplete delivery of your order. We understand your frustration in receiving only half of the products you had ordered and believe that this issue may be related to customs procedures. It is possible that the customs department randomly inspects and removes restricted items from packages.
Please be assured that we take full responsibility for resolving this matter and ensuring your satisfaction. To assist you further, we kindly request your cooperation in sharing some important details with us. Could you please provide images of the products you did receive? It would be helpful if you could email the images to happy@distacart.com. Additionally, if there were any customs tape or markings on the outer packaging, please include images of those as well.
Once we receive the images, our team will thoroughly investigate the issue and work towards providing a satisfactory resolution. We value your trust and appreciate your patience in this matter.
Thank you,
Customer Happiness Team!
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