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Based on 49671 reviews
80%
(39560)
13%
(6535)
2%
(1072)
1%
(511)
4%
(1993)
5
good and easy for order and good service thanks 😊
The best customer serves ever
The best customer serves ever
Excellent services and caring staffs
Thank you for your services, always feeling confident and cared by your staffs, guided and helped resolve every obstacle faced during the expedition. Good job! Keep it up! See you soon!
Every item was received in well packed condition and as scheduled. Great service. Thanks
Up to expectations
Everything went smoothly with excellent follow up and communication
I received order but the product is not sealed as well as its seem like someone used it
I didn’t receive my parcel
Dear Manjinder,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. As per the update from our carrier, the shipment was held at the carrier facility for the consignee pick-up. We have asked them to schedule a delivery and the carrier team has requested your buzzer code for the delivery. We request you share your buzzer code with us via happy@distacart.com or call us at +18552534782 and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
Omkar Kokum syrup
It was easy to order and purchase the syrup from the site. The Kokum syrup was nicely packed with no leaks. Great product with amazing taste.
I was unsure that the product will be delivered or not but it was delivered in a good condition and I’ll definitely order again from them.
Reliable and fast
I ordered these tablets following a recommendation from my Ayurveda practitioner. I will definitely continue to order here. Thank you!
Fraud
You guys charge for the medication but never delivered, just received a note that need to pay more in order to delivered, I put an order to stop pay on my card
Dear Gloria Curtis,
We apologize for the inconvenience caused. Our shipping carrier delivered the shipment to your doorstep on May 8, 2023 at PHOENIX, AZ 85009. If still, you haven’t received it, then request you to reach out to happy@distacart.com and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
Good taste and good for digestion
We like to sometimes add to rice with lemon juice and ghee and and it tastes good and is good on stomach. It is a light digestion supplement
Delayed delivery + Spoilt sweets
Unfortunately due to delays in customs clearance (I have the impression that info was missing which should have been readily available), the Motichoor laddoo was physically intact but with a strong sour smell and taste by the time it arrived. It had to be discarded. Previous shipments by FedEx never had such issues, not sure why the change to DHL was made.
Dear Gaurab,
We sincerely apologize for the inconvenience you experienced with your recent shipment. We understand that the Motichoor laddoo arrived with a strong sour smell and taste, making it unsuitable for consumption. We regret any confusion or missing information that may have contributed to the delay in customs clearance and delivery of the order.
We would like to assure you that we take these matters seriously and will investigate the issue thoroughly, and we will evaluate our shipping options to ensure the best possible service for our customers.
We value your satisfaction as our customer, and we would like to make it right for you. Kindly reach out to our customer support team at happy@distacart.com, and we will work towards a resolution, which may include a refund or a replacement, as per your preference.
Once again, we apologize for the inconvenience caused and appreciate your understanding and patience as we address this matter.
Thank you,
Customer Happiness Team!
It's just watery and not worth the money
Dear Laizah,
We sincerely apologize for any inconvenience and disappointment you have encountered with the product. As a company, we are committed to providing high-quality items and we truly value customer feedback. Please understand that the products we offer are controlled by the brand itself.
To address your concerns regarding the product's quality, we kindly request you to provide us with more details or specific information about the aspects you are dissatisfied with. This will greatly assist us in understanding the issue better and taking appropriate action. Please feel free to share the details with us at happy@distacart.com. We genuinely appreciate your feedback and aim to resolve this matter to your satisfaction.
Thank you,
Customer Happiness Team!
Nice formula
I hve started feeling well and ordered another bottle for my wife.
Great product
I’m happy with Distacart and love SBL tissue salts.
Got exactly what I ordered
Got my order pretty fast, even though I think it came from another country and this lotion was discontinued. Thanks!
Late delivery
Dear Abdulrahman Mohammed,
Thank you for your review. Upon reviewing the order details, we have determined that your order was placed on May 7, 2023, and was delivered by May 18, 2023, as you had selected the 5-7 Business Day Express Shipping option. Our seller successfully dispatched and delivered the shipment to your designated address within 9 business days. Typically, our sellers require 5-6 business days to fulfill an order, and once dispatched, it takes an additional 5-7 business days for the package to reach its destination.
If you have any further questions or require more clarification regarding the expected delivery timeframe, please don't hesitate to contact us at happy@distacart.com or call us at +18552534782. We'll be more than happy to assist you further.
Thank you,
Customer Happiness Team!
Arrival Time
I feel the arrival time is slower than it use to be a few years ago.
Dear Regina,
Thanks for the review. We have recently added more shipping options on our website for the USA. We have checked the order details and found that you placed an order on May 5, 2023, and the order was delivered by May 12, 2023, as you have chosen 10-12 Business day Standard Shipping (No food items). Our seller has dispatched and delivered the shipment to your doorsteps within 6 business days. If you need an early delivery, then you can check the shipping policy and choose priority shipping so that the order will be delivered with the fastest shipping method. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!