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Product ID: 7387135
{"exclude": ["New Zealand"]}
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xGreat honey -- goes well with curries as a relish.
The items that we ordered have not arrived. Distacart has called us multiple times asking us to check our email(for a rating?) DHL shipping has contacted us multiple times because they are having problems with customs. This has been unpleasant and frustrating and we feel like we we won't ever get our order, but still get many annoying pointless phone calls. So disappointed.
Dear Melissa,
We sincerely apologize for the inconvenience and frustration you have experienced regarding your order. We understand your disappointment and frustration with the delay and the multiple calls you have received.
Regarding the emails from Distacart, we apologize for any confusion caused. It seems there may have been a miscommunication, as we do not typically request ratings before orders are delivered. We will look into this matter to ensure it does not happen again. Seems your shipment is stuck in customs. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working to get it released and keep you updated on the package. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
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