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{"exclude": ["Spain", "Italy"]}
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xMy shipment arrived the estimated date over a week ago but due to that I do not have a Finland bank account, my order has been trapped with the Finnish custom. It is really annoying and frustrating at the same time.
I have made a multiple email contacts and also went to FedEx office at the arrival airport to lodge a complain and still get nothing is been done.
The cost of the custom clearance is very minimal but however the process of the custom clearance requires so much bureaucracy.
If you can handle that I will be glad and I will come back for a star rating. Thanks.
Anonymous
Dear Chukwuemeka Uche,
We deeply regret any inconvenience you've experienced and want to acknowledge your proactive approach to addressing this situation. Delivering your shipment directly to your doorstep is our commitment. It appears that your shipment is currently held in customs, an uncommon occurrence but one we are actively addressing.
Please rest assured that our dedicated logistics team is diligently working towards securing the release of your package. We understand your concerns and are committed to keeping you well-informed regarding the progress. For additional clarity or updates, please don't hesitate to reach out to us via email at happy@distacart.com or by phone at +18552534782. We are more than happy to provide any assistance you require to navigate this situation smoothly.
Thank you,
Customer Happiness Team!
It's just watery and not worth the money
Dear Laizah,
We sincerely apologize for any inconvenience and disappointment you have encountered with the product. As a company, we are committed to providing high-quality items and we truly value customer feedback. Please understand that the products we offer are controlled by the brand itself.
To address your concerns regarding the product's quality, we kindly request you to provide us with more details or specific information about the aspects you are dissatisfied with. This will greatly assist us in understanding the issue better and taking appropriate action. Please feel free to share the details with us at happy@distacart.com. We genuinely appreciate your feedback and aim to resolve this matter to your satisfaction.
Thank you,
Customer Happiness Team!
For the Nivea lotion haven’t used it yet
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