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Product ID:9112004
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xHi Kiran,
I received a call from DHL and according to them, their delivery agent handed over the order to a random guy named WIll. You can confirm from them, (the DHL team).
There is nobody by the name Will living in my building. I am not able to comprehend why the delivery guy handed over the product to any random person, when the package was assigned in my name.
I told the DHL team to mark the package as lost, delivered incorrectly and start the claim process. I request the same to you if you can please start the refund process as soon as possible. I got very highly disappointed by distacrat and DHL services and I am never going to order again from distacart in my life. Neither am I going to recommend others and will always recommend the most negative reviews and feedback.
Dear Anas,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Our carrier always delivers your orders to the address mentioned at the time of placing the order. In very rare scenarios only, a miss-delivery like this occurs. Please don't worry, you’re in good hands as our logistics team is working to get it delivered. Meanwhile, we don't want to hold your money so we have asked our seller to immediately refund the order value. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
Rica Brazilian Wax with Avocado Butter
Rica Brazilian Wax with Avocado Butter
Rica Brazilian Wax with Avocado Butter
Very good, Excellent quality.
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