Dear Shivi,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment is stuck in the carrier facility. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working to resolve the issue and get the order delivered. Meanwhile, we don't want to hold your money so we have immediately refunded it. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!