Dear Rohit,
We understand and sincerely apologize for the inconvenience caused by the unavailability of the product you sought to purchase. Your feedback is incredibly valuable to us, and we regret any frustration this situation may have caused.
Our goal is to maintain accurate and current product availability information on our app. However, we acknowledge that unexpected discrepancies can occur due to inventory updates or unforeseen circumstances beyond our immediate control. Rest assured, we are dedicated to enhancing our processes to minimize such occurrences in the future and to provide greater transparency to our customers.
Regarding the concern about paying different taxes, we want to clarify our approach. It is our responsibility to cover duties and ensure the smooth delivery of shipments to your doorstep. However, customers may encounter taxes as they interact directly with courier partners during delivery. We encourage customers to share tax information with us so that we can assist in clearing duties, or if taxes have already been paid, we request customers to share the receipt for a refund. We are committed to reviewing our procedures to improve clarity on this matter and provide a more seamless experience for our valued customers.
For further clarification or assistance, please do not hesitate to contact us at happy@distacart.com or call us at +18552534782. We are dedicated to addressing any concerns you may have and ensuring your satisfaction.
Thank you for your understanding and patience in this matter. We look forward to serving you better in the future.
Thank you,
Customer Happiness Team!