Dear Amy,
We apologize for the inconvenience caused. Distacart is responsible for the duty and tax payment which is handled by our team. But in some cases, the carrier reaches out to the consignee for the payment. In such cases, please share the communication with us and we will assist further. As you have made the payment from your end, we have checked the carrier and reimbursed the amount you paid. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!