Dear Charles F,
Thank you for sharing your feedback. Typically, once an order is placed, the seller requires 3-5 business days to fulfill it. Upon reviewing our records, we see that you placed your order on February 1, 2026, using the shipping method of [10-15 business days standard shipping (post dispatch)]. The shipment was dispatched within the expected timeline and was delivered on February 23, 2026, which is even sooner than the promised shipping timeline. Additionally, the shipping charges are based entirely on your total order value. For certain order values, we offer free shipping as well. Please refer to our shipping policy on our website. However, we will consider your feedback seriously and implement the necessary improvements.
We have dropped you a separate email regarding this matter in detail. We kindly request that you review the email and respond, as your input will enable us to provide more effective assistance.
Thank you,
Customer Happiness Team!