A Professor's Diary - Laxman Yadav - Paperback

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• Price match can only be done at landed cost, with customs duty included (price + shipping + duties).
• Price match can only be compared with marketplaces shipping directly from India.
• Price match cannot be claimed against a competitor who does not state that duties are included, unless the duty you would be billed is added to their price.
• Price match cannot be claimed against local stores, sellers shipping from warehouses outside India, parcel forwarders, freight consolidators, auction listings or individual sellers.
• Price match is against our selling price, not our compare-at price.
• Price match requires the same brand, same product, same variant and same pack size. A different size is not a match, including on a per-unit basis.
• Price match requires the competitor's item to be new, sealed, in stock and orderable at the time of the request.
• Price match cannot be claimed against discount codes, member or subscriber pricing, flash sales, clearance, bundles, first-order offers, cashback or pricing errors.
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• Price match must be requested before you place your order. We do not match prices once an order has been placed. There is no post-order price match.
• Price match can only be compared against a seller that has been trading for at least 12 months from its date of incorporation.
• Price match can only be compared against a seller with at least 100 published reviews on Judge.me or Trustpilot.
• Price match can only be compared against a comparable shipping method and delivery timeline. A slower or cheaper service is not a valid comparison.
• Price match cannot be compared against a personal shipment or a package sent by personal courier. The comparison must be a commercial shipment. Where it is not, we will compare against the customs duties payable on an equivalent commercial shipment.
• Price match gives you the competitor's landed price, and a further 5% off that price.
• Price match is capped at 15%. If a competitor is more than 15% cheaper, we match to 15% below our price and apply the further 5% to that.
• If we reduce our own price within 7 days of your order, you can claim the difference in points. We do not adjust after 7 days.
• Price match does not apply to gift cards, shipping protection, personalised items or short-dated stock.

No Extra Customs Duties

• All customs duties, import taxes and tariffs are included in the price shown at checkout.
• If a carrier or customs authority bills you for duties, we reimburse the charge in full and add $5, or the equivalent in your currency, on top.
• A claim requires the carrier or customs invoice showing the charge, together with the tracking number.
• A claim must be made within [30] days of you paying the charge.
• Not covered: charges caused by a wrong, incomplete or undeliverable address.
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• Not covered: charges where you asked us to declare a value other than the commercial value.
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• Not covered: items seized or refused entry because they cannot lawfully be imported into your country.

On-Time Delivery

• Delay is measured from the delivery date shown at checkout to the date of the carrier’s first delivery attempt, not the date the parcel is finally handed over.
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• If your order is delivered late, you receive $5, or the equivalent in your currency, however long the delay.
• Compensation is applied automatically. You do not need to claim.
• If we fail to apply it, tell us within [30] days of delivery.
• If your order is held in customs, you choose whether to wait for it to clear or have a replacement sent at our cost. You receive the compensation in addition, either way.
• One compensation payment per order, regardless of how many parcels it ships in.
• Not covered: wrong, incomplete or undeliverable address.
• Not covered: nobody available to accept delivery, or the parcel not collected from a pickup point in time.
• Not covered: customs documents or identification we requested and did not receive.
• Not covered: address changed after dispatch.
• Not covered: pre-order, backorder and made-to-order items, where the stated dispatch date applies instead.
• Not covered: strikes, natural disasters, civil unrest, public health restrictions and carrier network failures.

Applies to all three promises

• One claim per order per promise.
• All compensation is issued as points. 500 points is worth $5, redeemable against future orders on distacart.com.
• Points are valid for 12 months from the date they are issued. They are not transferable and are not redeemable for cash.
• Compensation is $5, or the equivalent in your local currency. The terms are the same in every country we ship to.
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• These promises are in addition to your consumer rights, not a replacement for them.