Dear Hardeep Kaur,
We extend our sincerest apologies for any inconvenience caused by the delay in receiving your shipment. Ensuring your order reaches your doorsteps promptly is our responsibility, and we regret that it appears your shipment is currently held up in customs. While this is an exceedingly rare occurrence, please rest assured that we are dedicated to resolving this promptly.
Our dedicated logistics team is diligently working to facilitate the release of your package from customs and to keep you informed every step of the way.
We understand your concerns, and we are here to provide any necessary clarification. Please don't hesitate to contact us at happy@distacart.com or call us at +18552534782. Our team is ready and willing to assist you further and provide any additional information you may need.
Thank you,
Customer Happiness Team!
Dear Hardeep Kaur,
We sincerely apologize for any inconvenience caused. Ensuring a smooth delivery to your doorstep is our responsibility. It appears that your shipment encountered a delay in customs, an occurrence that very rarely happens. As it was taking longer than anticipated, we proceeded to issue an immediate refund to prevent any undue hold on your funds. Now, according to the tracking information, it shows that the shipment has been delivered.
For further clarification or assistance, please contact us at happy@distacart.com or call us at +18552534782. We'll be more than happy to provide additional information and support.
Thank you,
Customer Happiness Team!