Hi Dee,
Thank you for taking the time to share your experience. We are truly sorry for the disappointment and frustration this situation has caused. We understand how important it is to receive a product that works as expected—especially when it’s something you’ve relied on for years.
We apologize for the inconvenience you faced with the product’s effectiveness. While we do not manufacture the items we sell, we understand how concerning it is when a familiar product doesn’t perform the same way, and we regret that this was your experience.
Kindly note that we are unable to accept returns on products that have already been used. We would also like to clarify that we are not involved in the manufacturing of the items we sell, although we do procure them directly from the manufacturer to ensure authenticity.
However, we truly value your feedback and have forwarded your concern to our dedicated team to look into this on a priority basis. Once we have an update, we will get back to you promptly via email.
Meanwhile, please reach out at happy@distacart.com or call us at +18552534782 if you need any further assistance. We will be happy to assist you.
Thank you,
Customer Happiness Team!