Dear Emily Cho,
We apologize for the inconvenience caused. Please note that the order timeline consists of both the fulfilment period (5–7 days) and the shipping time (3–5 business days). When these timelines are combined, the estimated delivery date was January 22, 2026. The package was delivered on January 20, 2026, which is within the promised timeframe.
Prior to dispatch, our fulfilment partner conducts a thorough quality audit to ensure that all products are in intact condition. Instances of dent and stain are rare and typically occur during transit due to handling beyond our control. As an e-commerce platform, we do not have complete control over the external appearance of products, as the same is handled by manufacturers. However, we work exclusively with original manufacturers and authorized sellers to ensure that all products shipped are authentic and genuine.
As per your request, we have generated a free return label and sent it to your email address. Please print the label, affix it securely to the package, and drop it off at your nearest FedEx facility. Kindly notify us once the package has been shipped. Upon receipt of the returned item, we will promptly initiate a refund of the order value to your original payment method.
Please reach out to us at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!