Dear Nilesh P,
Thank you for taking the time to share your shopping experience. We are pleased to hear that you are satisfied with the quality of our products.
We sincerely apologize for any inconvenience you experienced with this order. This is not reflective of the service standards we strive to uphold. Upon review, we confirmed that the order was placed on December 13, 2025, delivered on December 23, 2025, and met the estimated delivery timeline of December 27, 2025.
However, as you were not fully satisfied with the quality of one of the products, we reshipped the items of your choice at no additional cost. Please note that reshipment requires initiating a new order process, which resulted in additional delivery time.
We have carefully noted your feedback and remain committed to providing a seamless and hassle-free experience in your future orders with us.
Please reach out to us at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!