Dear Anton Romanov,
We apologize for the inconvenience caused. Please do not worry; we are here to assist you. We want to inform you that Dista is completely responsible for the duties and taxes for your shipment. We request you share the receipt with us by emailing at happy@distacart.com of the amount you paid to FedEx so that we will immediately initiate a refund of the same amount to your original payment method.
We kindly request that you share a short video demonstrating the malfunctioning spray mechanism of the product received. This will help us coordinate with our seller to identify the issue and provide the most appropriate solution.
Thank you,
Customer Happiness Team!