Dear Divya,
We apologize for the inconvenience. Our fulfillment partner audits every product and ensures they're in intact condition before dispatch. Occasionally, the customs department does this for a security check and takes samples for testing. They may have failed to share the update. Please don't worry, we will take responsibility and request you to forward the images of used products to happy@distacart.com and we will be happy to assist you.
Thank you,
Customer Happiness Team!