Hi Steven,
We apologize for any inconvenience caused. When you place an order, Distacart ensures that the shipping carrier is instructed to charge any duties directly to us. In very rare scenarios customers are asked to pay these fees, yet our website guarantees that we will cover them. You can trust us to provide you with a hassle-free delivery experience, right to your doorstep, without any additional charges. If you have already paid the amount, please forward the proof of payment to happy@distacart.com so that we can check and process the refund.
Thank you,
Customer Happiness Team!