Dear Marty,
Thank you for bringing this to our attention.
I'm sorry to hear that some sachets from your first box appear to be in a solid, toffee-like form rather than the expected powder. That’s certainly not the experience we want for our customers.
Could you please share a few images of the affected sachets. This will help us investigate the issue further with the seller and provide you with an appropriate resolution. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!