Dear Adel K,
Thank you for bringing your concern to our attention. We completely understand your disappointment in receiving an open-seal product. This is not how we usually handle things, and we apologize for the inconvenience caused to you.
We have dropped you a separate email regarding this matter in detail. We kindly request that you review the email and respond, as your input will enable us to provide more effective assistance.
Thank you,
Customer Happiness Team!