im 1/5 my way through 1st box (purchased 4) and three sachets are solid brown (not in powder form) similar to toffee.
Dear Marty,
Thank you for bringing this to our attention.
I'm sorry to hear that some sachets from your first box appear to be in a solid, toffee-like form rather than the expected powder. That’s certainly not the experience we want for our customers.
Could you please share a few images of the affected sachets. This will help us investigate the issue further with the seller and provide you with an appropriate resolution. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.