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I had an urgent need of my order and I received my shipment in 6 days, and it was very well taken care of. Thank you for this great and reliable service.
Nevertheless, though Distacart justify his very high prices with the promise that custom duties are included, I received an invoice of 12.60€ from customs ! The prices are then really very high and the promise of everything included is then not kept.
Working in ayurveda and needing to make frequent orders, this will unfortunately make me think twice before ordering.
Hi Nicolas,
Thank you for your valuable feedback! We are delighted to hear that you are satisfied with the swift delivery and our overall services. We will uphold the same in the future.
Meanwhile, we are sorry to hear about your perception of the prices of our products. We would like to inform you that shipping products overseas from India via express delivery comes with significant costs for our fulfillment partner, including applicable taxes and currency conversion charges. Having said that, we have still passed the feedback to the seller.
Additionally, the invoice you received is for extra charges from the customs authorities. Please reach out to us at happy@distacart.com and share the invoice with us so we can process the payment from our end.