Dear Customer,
We sincerely apologize for the delay in the delivery of your package. Unfortunately, we were unable to cancel the order because your request was received after the shipment had already departed and was en route to its destination. Had we been contacted prior to the dispatch of the package from India, we would have been happy to cancel the order.
We would also like to inform you that the prices of our products include all applicable duties and taxes to ensure a smooth and hassle-free delivery. Nevertheless, we have shared your feedback with our seller for further review.
Please note that we do offer a return option. If you choose to return the product, we can generate a return label for a fee ranging from USD 4 to USD 10. Once the returned package is received, a refund for the product value will be issued, less the return shipping charges.
Alternatively, if you decide to keep the product, we would be pleased to offer a USD 10 Dista gift card as a gesture of goodwill to compensate for the delivery delay. Please reach out to us at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!