Dear Donna Wheeler,
Thank you for bringing this to our attention and for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the damaged item in your shipment.
Ensuring the safe delivery of our products is of utmost importance to us, and we deeply regret that the container of one of your items was damaged during transit. We understand how frustrating this situation must have been for you.
We appreciate your patience and cooperation throughout the email exchanges regarding the refund process. Our aim is to provide prompt and satisfactory resolutions to any issues our customers encounter, and we're glad we could ultimately agree on refunding the damaged item.
We value your feedback and will use it to improve our shipping and handling procedures to prevent similar incidents in the future. If you have any concerns or require additional clarification, feel free to contact us at happy@distacart.com or call us at +18552534782. We are here to assist you further and address any questions you may have.
Thank you,
Customer Happiness Team!