Dear Jennifer Weimann,
Thank you for sharing your shopping experience. We’re glad to hear your package arrived in good condition.
To clarify, our delivery timeline includes both fulfillment (5–6 days) and shipping (9–12 business days). Based on this, your estimated delivery date was January 21, 2026. Your order was delivered on January 22, 2026.
While we typically deliver within the promised timeframe, your initial shipment sent on January 2, 2026, was delayed due to customs. To resolve this, we reshipped your order at no additional cost on January 15, 2026, and it was successfully delivered on January 22, 2026.
We appreciate your feedback and will use it to help ensure timely delivery on the first attempt for future orders.
Please reach out to us at happy@distacart.com or call us at +18552534782 for more clarification, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!