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xOver 3 weeks and I still don’t have my order. There was a mixup with the mailing address they said. I requested a refund at this point but no response. I already purchased another product and received it from another company.
Dear Helena Amoros,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment is stuck in customs/lost. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our Logistics team is working to get it fixed. Meanwhile, we don't want to hold your money so we have immediately refunded it. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
Dear Helena Amoros,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. Seems your shipment is stuck in customs/lost. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our dedicated team is working to provide you with the best resolution. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you.
Customer Happiness Team!
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