Dear Sneha,
We deeply regret the unfortunate experience you encountered with our product and sincerely apologize for any inconvenience caused. Ensuring the safety and quality of our products is paramount, and we take such incidents very seriously.
This incident is not reflective of our usual standards, and we are fully committed to resolving this matter promptly. Rest assured, we are taking immediate action to address the issue and implementing measures to prevent its recurrence in the future. As discussed, we have mutually agreed to arrange for the reshipment of the product in your upcoming purchase at the incurred cost.
Your satisfaction remains our top priority, and we are dedicated to making things right. If you have any further questions or concerns, please feel free to reach out to us at happy@distacart.com or call us at +18552534782. We are here to provide any necessary clarification and assist you further.
Thank you,
Customer Happiness Team!