Dear Limbu,
We sincerely apologize for the inconvenience you experienced. We understand the frustration and embarrassment this situation may have caused.
It's important to clarify that duty charges are our responsibility at Distacart, and as promised, we have already cleared the payment for these charges on your behalf. However, we take your feedback seriously, and we apologize for any inconvenience this unexpected situation may have caused. We are committed to delivering a seamless shopping experience to our customers, and we acknowledge that this incident did not meet your expectations.
If you have any further concerns or require additional assistance, please do not hesitate to contact us at happy@distacart.com or call us at +18552534782. Our team is eager to assist you with any questions or issues you may have. Your satisfaction is important to us, and we are here to ensure your shopping experience with us is as smooth and enjoyable as possible.
Thank you,
Customer Happiness Team!