Dear Charmi Patel,
We extend our sincerest apologies for the inconvenience caused by the packaging issue and the discrepancy in the quantity of your recent order. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Prior to dispatch, our fulfillment partner diligently audits each product to ensure they are in impeccable condition. However, we understand that oversights can occur, and we deeply regret that this impacted your experience.
To assist you effectively, we kindly request further details and images of the received products. Please send these details to happy@distacart.com. Our team will swiftly investigate the matter and work to arrange a solution that aligns with your expectations.
Rest assured, we are dedicated to rectifying this situation to your satisfaction and enhancing your future experiences with us.
Thank you for your understanding and patience in this matter. We appreciate your trust in us and eagerly anticipate the opportunity to make things right for you.
Thank you,
Customer Happiness Team!