Frequently Asked Questions

Distacart FAQs:

1. How to order from Distacart?

  • Go to
  • Add products of your choice to the cart along with the quantity
  • If purchasing multiple items add one after another to your cart
  • Once done click on the cart button and press checkout (top right corner).
  • Provide your contact email address and your shipping/billing address
  • “Continue to next step” and input your payment information
  • Place order

2. Which countries do you ship to?

We currently deliver to around 35 plus countries, and we are continuously expanding to new countries. Please refer to the shipping page for details.

3. What is the average delivery time?

Average delivery time is 3-5 Business Days from the dispatched day excluding customs clearance. The delivery services are off on Saturday, Sunday and other national holidays.

4. Stock availability

We stock most of the items. Some seasonal items will often get sold out, replenishing of which depends on market conditions. If something you like is sold out, please reach out to us. Once the stock is available we will let you know.

5. Once ordered when it will be dispatched?

Usually, an item dispatches within 3-5 Business Days. In some rare unusual cases, it may take little bit longer to dispatch the items.

6. If the items are damaged in the transit will you replace them?

We will refund or replace according to the damage occurred as per return policy.

7. If I cancel the order, will you refund the order price?

We will do a refund, if the order is canceled within 2 hours and we may also refund if we didn't start processing the order yet. Any requests in amending of the Order/Cancellations will only be accepted within 2 hours after placing the order.

8. What is the acknowledgment for the order placed?

You will receive an order confirmation to your registered email address with the items in the order.

9. For any complaints whom should we contact?

You can reach us 24/7 on +1 85525 34782 (Toll free) or or Facebook messenger chat or WhatsApp or Live chat from our website.

    10. If we are in need of any other items other than on your website will you deliver them?

    • Go to Suggest a Product page
    • Enter your contact details
    • Describe details about the product you are looking for. The more details you provide, the easier it is for us to find the product for you!
    • Submit your request

    11. Will you provide any sample for the eatery and return gifts before placing an order?

    Sorry, we do not provide any samples for any food items and return gifts    currently. But please be assured that all return gifts are accurately represented as much as possible and we procure food items from reputed sellers.

    12. Will you provide any details of the vendors for the eatery?

    For food items, our sellers procure the original products directly from reputed manufacturers, such as Vellanki, Pulla Reddy, Sri Krishna, Dadus, Olive Mithai, Honey Foods, Joshi Pickles, MithaiWala, etc. If you have a preference for the vendor, please specify that in the order notes.

    13. Do I need to pay extra for taxes or customs?

    The order value is inclusive of all taxes and customs.

    14. Liabilities of Distacart.

    Distacart is providing a platform for the sellers internationally to sell their products on our website. Distacart is not liable for any products and respective shipping. Distacart will only provide the supporting services to customers and sellers.

    15. How to contact Distacart ?

    • If sellers want to contact us to get onboarded, then they need to email us at
    • If any Sellers/Vendors/Manufacturers want to contact us, then they need to email us at
    • For any other issues, they can contact to our Customer Support Team at

    By buying through us, you:

    1. Save money
    Buy more for you and your family within the same budget

    2. Save time
    By having the products directly delivered to your doorstep without having to bother your friends and family in India

    3. Contribute
    Make world a fairer place by buying from direct manufacturers and merchants, who make decent profits and pass you the savings directly, by avoiding middle men

    Contact us