Dear Waruni,
We deeply apologize for the extended inconvenience you've encountered in receiving your order. We acknowledge your frustration, and we want to assure you that we are treating this matter with utmost seriousness.
The delay in delivery was attributed to address issues, and our team is actively collaborating with the courier partner to expedite the process. We understand that this delay does not align with the level of service we strive to offer, and we genuinely regret any inconvenience caused.
Please be assured that our team will keep you informed of the updates, and if, for any reason, the issue persists, we are prepared to proceed with either a refund or reshipment to rectify the situation.
Please reach out to us via email at happy@distacart.com or by calling us at +18552534782. We are here to help and ensure that this matter is resolved to your satisfaction.
Thank you,
Customer Happiness Team!