Dear Renu Tiwari,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the shipping, communication, and product quality.
Your feedback is very important to us, and we sincerely regret any inconvenience caused. We understand that this was not the experience you were expecting from us.
As an e-commerce platform, we work with a variety of sellers and manufacturers, and we have shared your concerns with the relevant team for review and improvement. Please note that our support team is available 24/7, and you can reach out to us anytime for assistance.
Regarding your order, the shipment was originally expected to be delivered on March 12; however, it was delivered early on March 7, ahead of the promised delivery date.
Please reach out at happy@distacart.com or call us at +18552534782 for more clarification or assistance, and we'll be happy to assist you further.
Thank you,
Customer Happiness Team