Dear Charu Melcone,
We apologize for the distress caused by the scam call you received. Protecting our customers from fraudulent activities is important to us. Customer privacy and security are top priorities, and we have strict protocols in place to safeguard your information.
We take your feedback seriously and will promptly address the issue. We will review our partnership with DHL and communicate your concerns to them. We will also strengthen our internal processes to enhance customer information security and prevent unauthorized disclosure.
To aid our investigation, please provide any additional details about the scam call, such as the phone number or other relevant information. This will help us take appropriate actions to prevent similar incidents in the future.
We apologize for any inconvenience caused and appreciate your understanding. Our commitment remains to provide a safe shopping experience. If you have further concerns or require assistance, please contact us without hesitation.
Thank you,
Customer Happiness Team!