Dear Hasiena,
We apologize for any inconvenience you may have experienced, and we appreciate your understanding and patience throughout this process.
After a thorough investigation, we have identified an issue with the original shipment of your order. Regrettably, it appears that there was a logistical error that resulted in the delay/damage/loss of your package. Please accept our sincere apologies for this inconvenience.
In light of this situation, we are committed to resolving the matter promptly and ensuring your complete satisfaction. To make up for the inconvenience caused, we are happy to inform you that a new shipment has been initiated for your order, which is showing as delivered to you on August 15th, 2023.
Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!