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The bottle was empty
Dear Ayesha Arora,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced with your recent purchase. Our team is committed to providing products of the highest quality, and it is disheartening to learn that the bottle you received was empty.
Please rest assured that we take such incidents seriously, and we will investigate this issue promptly to understand what may have occurred during the shipping process. We would like to rectify this situation for you immediately. Kindly reach out to firstname.lastname@example.org with the images of the products that were empty, and we will ensure that this situation is resolved to your satisfaction.
Customer Happiness Team!
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