Reviews

Dear Gloria Curtis,

We apologize for the inconvenience caused. Our shipping carrier delivered the shipment to your doorstep on May 8, 2023 at PHOENIX, AZ 85009. If still, you haven’t received it, then request you to reach out to happy@distacart.com and we'll be happy to assist you further.

Thank you,
Customer Happiness Team!

Dear Gaurab,

We sincerely apologize for the inconvenience you experienced with your recent shipment. We understand that the Motichoor laddoo arrived with a strong sour smell and taste, making it unsuitable for consumption. We regret any confusion or missing information that may have contributed to the delay in customs clearance and delivery of the order.

We would like to assure you that we take these matters seriously and will investigate the issue thoroughly, and we will evaluate our shipping options to ensure the best possible service for our customers.

We value your satisfaction as our customer, and we would like to make it right for you. Kindly reach out to our customer support team at happy@distacart.com, and we will work towards a resolution, which may include a refund or a replacement, as per your preference.

Once again, we apologize for the inconvenience caused and appreciate your understanding and patience as we address this matter.

Thank you,
Customer Happiness Team!

Dear Laizah,

We sincerely apologize for any inconvenience and disappointment you have encountered with the product. As a company, we are committed to providing high-quality items and we truly value customer feedback. Please understand that the products we offer are controlled by the brand itself.

To address your concerns regarding the product's quality, we kindly request you to provide us with more details or specific information about the aspects you are dissatisfied with. This will greatly assist us in understanding the issue better and taking appropriate action. Please feel free to share the details with us at happy@distacart.com. We genuinely appreciate your feedback and aim to resolve this matter to your satisfaction.

Thank you,
Customer Happiness Team!

Dear Abdulrahman Mohammed,

Thank you for your review. Upon reviewing the order details, we have determined that your order was placed on May 7, 2023, and was delivered by May 18, 2023, as you had selected the 5-7 Business Day Express Shipping option. Our seller successfully dispatched and delivered the shipment to your designated address within 9 business days. Typically, our sellers require 5-6 business days to fulfill an order, and once dispatched, it takes an additional 5-7 business days for the package to reach its destination.

If you have any further questions or require more clarification regarding the expected delivery timeframe, please don't hesitate to contact us at happy@distacart.com or call us at +18552534782. We'll be more than happy to assist you further.

Thank you,
Customer Happiness Team!

Dear Regina,

Thanks for the review. We have recently added more shipping options on our website for the USA. We have checked the order details and found that you placed an order on May 5, 2023, and the order was delivered by May 12, 2023, as you have chosen 10-12 Business day Standard Shipping (No food items). Our seller has dispatched and delivered the shipment to your doorsteps within 6 business days. If you need an early delivery, then you can check the shipping policy and choose priority shipping so that the order will be delivered with the fastest shipping method. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification on the promising time and we'll be happy to assist you further.

Thank you,
Customer Happiness Team!

Dear Nazia Adil,

We apologize for the inconvenience caused. Our shipping carrier delivered the shipment to your doorstep. If still, you haven’t received it, then request you to reach out to happy@distacart.com and we'll be happy to assist you further.

Thank you,
Customer Happiness Team!