Dear Harshdeep Singh,
Thank you for raising your concern regarding the additional courier charges. I understand the frustration and inconvenience this might have caused.
To clarify, as the recipient of the shipment, customs often contacts you regarding any duties or fees, despite the sender being responsible for these charges. Rest assured, it's our commitment to ensure a smooth and transparent process, taking responsibility for these duties to guarantee hassle-free delivery to your doorstep.
Could you please forward the payment link or the email you received from customs requesting payment of duties to happy@distacart.com? This will enable us to promptly settle the dues on your behalf and ensure the timely delivery of your shipment.
Your understanding and cooperation are greatly appreciated as we work to resolve this matter swiftly for you.
Thank you,
Customer Happiness Team!