Many thanks for the great work ! Fast, precise and polite !
I was not happy with the service, i opened the courier box and the ghee packaging was open. I complained but no resolution. They asked for the courier box photo but my husband threw the box by crushing it into the rubbish bin. And the rubbish bin was collected the next day.
Dear Karuna,
We apologize for the inconvenience. Before dispatching, our fulfillment partner audits every product and ensures they're in intact condition. Rarely does it happen in transit because of the mishandling of the packages. Please don't worry, we have taken responsibility and have refunded the product value to you. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!