Dear David Nwatu,
We sincerely regret any inconvenience you may have experienced. Unfortunately, a technical issue caused a delay in initiating your case, resulting in a missed opportunity to update the shipping address. By the time your case was assigned, the order was already in transit. Nevertheless, our team promptly notified the logistics team of the address change and sent you an email with the updated shipping details.
Despite our team's multiple follow-ups, there was a delay on your end in confirming the change in the shipping address. As a result, your order has reached the destination courier but remains undelivered. We value you as a customer, and we would like to know if you prefer us to reship the order to the new shipping address or proceed with a refund. You can respond to the email sent from happy@distacart.com, or you can contact us at +18552534782 for further clarification and assistance. Your choice will guide our next steps, and we are here to support you.
Thank you,
Customer Happiness Team!