Dear Lin Prince,
We sincerely apologize for any inconvenience caused by the delay in receiving your shipment. Your satisfaction is our utmost priority, and we deeply regret any unforeseen challenges that may have occurred. Unfortunately, it appears that your shipment was lost by the carriers, although such occurrences are exceptionally rare. Understanding the disappointment this may have caused, our team has taken immediate action to address the issue. Upon reaching out to you, we've arranged for a prompt reshipment of your order as per your request. Rest assured, our sellers are diligently processing the reshipment, and updated tracking details will be provided to you via email once available.
Should you have any further questions or require clarification, please don't hesitate to contact us at happy@distacart.com or call us at +18552534782. We're here to assist you every step of the way and ensure a satisfactory resolution to this matter.
Thank you,
Customer Happiness Team!
Dear Lin Prince,
We’re delighted to inform you that the promptly reshipped order has been successfully delivered. Please reach out at happy@distacart.com or call us at +18552534782 if you need any further assistance.
Thank you,
Customer Happiness Team!
