It’s Time to Say Goodnight - Wonder House Books (Author), Eulalia Rosa (Illustrator) - Board book

Lowest Price

• Price match can only be done at landed cost, with customs duty included (price + shipping + duties).
• Price match can only be compared with marketplaces shipping directly from India.
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• Price match can only be compared against a comparable shipping method and delivery timeline. A slower or cheaper service is not a valid comparison.
• Price match cannot be compared against a personal shipment or a package sent by personal courier. The comparison must be a commercial shipment. Where it is not, we will compare against the customs duties payable on an equivalent commercial shipment.
• Price match gives you the competitor's landed price, and a further 5% off that price.
• Price match is capped at 15%. If a competitor is more than 15% cheaper, we match to 15% below our price and apply the further 5% to that.
• If we reduce our own price within 7 days of your order, you can claim the difference in points. We do not adjust after 7 days.
• Price match does not apply to gift cards, shipping protection, personalised items or short-dated stock.

No Extra Customs Duties

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• A claim requires the carrier or customs invoice showing the charge, together with the tracking number.
• A claim must be made within [30] days of you paying the charge.
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• Not covered: items seized or refused entry because they cannot lawfully be imported into your country.

On-Time Delivery

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• Compensation is applied automatically. You do not need to claim.
• If we fail to apply it, tell us within [30] days of delivery.
• If your order is held in customs, you choose whether to wait for it to clear or have a replacement sent at our cost. You receive the compensation in addition, either way.
• One compensation payment per order, regardless of how many parcels it ships in.
• Not covered: wrong, incomplete or undeliverable address.
• Not covered: nobody available to accept delivery, or the parcel not collected from a pickup point in time.
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• Not covered: address changed after dispatch.
• Not covered: pre-order, backorder and made-to-order items, where the stated dispatch date applies instead.
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Applies to all three promises

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• Points are valid for 12 months from the date they are issued. They are not transferable and are not redeemable for cash.
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• These promises are in addition to your consumer rights, not a replacement for them.