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Product ID: 2094202
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xCustomer service doesn’t attend the email or communicate properly. I have sent an email to Mr. anil and Akhil and they haven’t understood my email nor my concern and haven’t replied me back yet. It’s not big amount but I had to argue with the delivery guy because of them. So still waiting for them to reply me. I hope they still didn’t understand my message and trying to figure out.
Dear Bitto Benny,
We sincerely apologize for the inconvenience you've experienced with our customer service team. Your feedback is important to us, and we deeply regret any lapses in communication. Rest assured, we take your concerns seriously, and we are actively investigating the situation to understand what went wrong with the email communication. We aim to provide a high level of service, and it's clear that we did not meet your expectations in this instance.
Upon thorough investigation, we have verified that you have indeed made the payment, and we appreciate you providing proof of payment. As a result, we have processed a refund for the duties you paid, and this amount will be credited back to your original payment method.
If you have any further questions or require additional clarification, please do not hesitate to contact us at happy@distacart.com or reach us by phone at +18552534782. Our dedicated team is here to assist you with any additional information or assistance you may need. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us is as smooth and convenient as possible.
Thank you,
Customer Happiness Team!
Excellent service
Delivered before promised date.
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