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xHi. The only thing I can say is, thank you for answering my emails and trying to solve my problem. I don’t have my product, because the delivery service simply does not arrive at the specified address. The product is in place (I wrote to them more than once, changed the delivery date, time. But I don’t have the goods. I don’t know what to do. I will be forced, if I still don’t have it by the end of next month, return my money - and you have the goods, I haven’t seen it in my eyes. So far , I solve the problem with the delivery service
Dear Sonia Kovinchenko,
We apologize for the inconvenience caused. It's our responsibility to ensure they deliver the shipment to your doorsteps. In very rare scenarios, it falls under this bucket. Please don't worry, you’re in good hands as our logistics team is working to get it released and keep you updated on the package. Please reach out at happy@distacart.com or call us at +18552534782 for more clarification and we'll be happy to assist you further.
Thank you,
Customer Happiness Team!
Dear Sonia Kovinchenko,
We’re delighted to inform you that our dedicated team worked to get it released and finally delivered the order. Please reach out at happy@distacart.com or call us at +18552534782 if you need any further assistance.
Thank you,
Customer Happiness Team!
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