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Product ID: 9157878
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xThis review pertains to my purchasing experience on Distacart. When I went to make a purchase, the banner on the site informed me of current rakhi promotion which would get me up to $20 if I purchase items worth a certain $amount. After doing everything right and adding items to the cart and applying the promo code, I got the message the promo code was incorrect. I went ahead with the order and sent a message to Distacart informing them of this issue. They promised to investigate. Finally they informed me that the promo had expired, even though they were still advertising it on their website. When I pointed out the face that they were still advertising it, they never responded. What a great way to deceive customers into paying more than double the price on items while lurring them into fake promos which will never work. sorry distacart, I liked your concept but the execution is purely terrible.
Dear Sanjay Kumar,
We apologize for any inconvenience you may have experienced. Upon reviewing the details, we noted that your initial contact with us occurred on August 28, 2023, at 7:41 AM. Our team responded to your inquiry on August 28, 2023, at 3:38 PM, informing you that the coupon had expired. We kindly request that you check your email spam/junk folder for our response.
It's important to mention that our Rakhi campaign was active from August 6th to August 11th, 2023. We hope this information clarifies the situation and encourages you to give us another opportunity to serve you better. Additionally, we regularly run campaigns for various occasions, and we'll ensure you are notified in advance.
For any further clarification or assistance, please feel free to contact us at happy@distacart.com or by calling us at +18552534782. We are here to assist you and address any concerns you may have.
Thank you,
Customer Happiness Team!
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