Dear Murielle,
Thank you for your feedback. We apologize for any inconvenience caused by the additional charges you incurred for shipping the product. The charges are likely related to customs duties, taxes, and fees imposed by the shipping carrier (UPS) for importing goods into your country. These charges are determined by your country's customs regulations and are beyond our control.
As a responsible seller, we strive to provide a hassle-free delivery experience. We understand your concern about the payment of these charges, and we would like to rectify the situation by getting the amount refunded to you.
To initiate the refund process, please forward the proof of payment for the additional charges to happy@distacart.com. This will allow us to verify the payment and proceed with the necessary steps to obtain a refund from the seller.
We appreciate your cooperation and understanding. Resolving this matter and ensuring your satisfaction is important to us. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Thank you,
Customer Happiness Team!